Have control and management of all your service contracts and manage your business
In a market of constant innovation, companies are outsourcing many of their services to fit business needs, lower service costs, improve service quality and boost innovation. However, many of today’s outsourcing models fail to fit the expected.
Service Integration and Management (SIAM) is a model for creating a service integration layer to manage interdependent services from multiple vendors.
CITSmart provides a cloud-based SIAM solution that helps companies create a single, integrated IT management. Based on a flexible platform, it provides full service management.
Evaluate service delivery performance
With CITSmart you can examine service delivery performance, see if suppliers are achieving KPIs, manage financial flow of contracts, enforce fines necessary for contracts smooth running, and provide communication and incentives for suppliers to work orchestrated to achieve business objectives.