For most companies, the IT Department is responsible for keeping a business running. With CITSmart, you can easily design and manage IT processes (like help desk requests or hardware/software inventory) saving significant time and resources.
CITSmart is a platform that is natively prepared to manage risks and promote strategic monitoring. Our solution is aligned with global governance practices (ITIL, COBIT, SIAM, LeanIT, etc.) to insure greater security, stability and consistency in aligning a company’s strategic support system.
With our enhanced Knowledge Base system ANUVA, you can reduce support calls by utilizing built in predictive analytics to address common or routine issues. Empower your users to have full capability to resolve routine issues by utilizing FAQ’s and recommended knowledge articles available at their fingertips. The ANUVA self service portal experience center is designed to improve customer experience while removing the need to open support tickets.