Great results are conquered as you improve your service level, increasing efficiency. It’s possible to reduce your operating costs and make customer service easier and more efficient, through self-service content such as online chat, click-to-call, and virtual assistants.
Assist your customers in multiple contact channels in a simple, fast and organized way. With CITSmart you get a unified help desk system, managing in one place all the requests of your clients regardless of the contact channel: telephone, email, chat, web forms, help center, knowledge base and social networks.
Customer relationship and satisfaction walk hand in hand. With Customer Services and Engagement Center you can manage properly the calls, approvals, compliance and tasks time. The integration with ERP or other softwares will make the process simple and secure.