Joining CITSmart as an Authorized Agent is a powerful added value to your business and gives you access to work with a potent platform of digital transformation. CITSmart’s portfolio of IT Service Management (ITSM) and Enterprise Service Management (EMS) fits any business and only authorized agents can market them. With a powerful solution such as CITSmart is, agents will leverage business opportunities and deliver more value to customers by taking advantage from all CITSmart has to offer.
High ROI Product Portfolio
CITSmart offers to agents an unprecedented ability to participate in delivering the world’s most complete and integrated array of tools to digitize and empower modern businesses.
Fast Deployment Methodology
CITSmart customize and digitize processes in an agile and easy way, making customer’s business run fast and uncluttered.
13 Certified Processes
We stand for best practices. Being among the fifteen most complete ITSM tools in the world, CITSmart is certified by PinkVerifyTM in 13 processes.
Excellence In IT Governance And IT Management
Spend less time tracking and reporting: automate. CITSmart drives CEO’s to lead their teams and deliver great results, keeping their full attention to tactical and strategic management.
CITSmart Authorized Agents
Exclusive direct access to the manufacturer exploring best solutions to agents customers by straight contact with Citsmart’s engineers (whose have developed and maintain the CITSmart Platform).
With CITSmart Authorized Agents Program, CITSmart is transforming the way its authorized agents develop their businesses. Our members have access to agent-specific training, resources, go- to-market tools and support. These valuable benefits enable agents to participate in programs that reward and recognize their particular expertise. Differentiation through CITSmart contributes to increase revenue and higher customer satisfaction.
There are 3 ways you can join our authorized agentes program:
Benefits AFFILIATING with CITSmart
Service Management and Business Automation
A service is a product of human activity that satisfies a need and represents value to someone. So it’s crucial to maintain services running fast and secure in order to reach the customer satisfaction. But Service Management goes beyond IT, it can deliver great results and serve the needs of all business departments.
Keep it simple. Do more.
CITSmart runs digital transformation uncomplicatedly. It’s a multiplatform solution employing IoT and integration to its unlimited automation processes ability. And by saying unlimited we mean every business can be improved by our tools support.
Enterprise Service Management
Our ESM is more than BPM and RPA. It’s a combination of: Service Management + Business Process Management + Robotic Process Automation + Knowledge Management + Codeless. With these elements we can low intra departments and people friction and monitor performance and Service Level Agreements of areas/departments like:
- Financial Services
- Human Resources
- Customer / Engagement Center
- Enterprise Service Management
- Information Technology
IT Service Management – From Operational to Strategic
It’s easy to design and manage IT processes with CITSmart, saving significant time and resources. Our platform is natively prepared to manage risks and promote strategic monitoring, aligned with corporate governance global practices (ITIL, COBIT, SIAM, LeanIT, among others), ensuring greater security, stability and credibility.
Through powerful workflows, integration, knowledge portal and codeless tools we take managers from solving operational matters to the strategic position they should be. Among the 15 most complete ITSM tools in the world, CITSmart is certified by PinkVerify in 13 processes:
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