The continual adoption of technologies has given the IT industry a revolutionary stand. Advent of newer software tools and platforms has directed the IT service management (ITSM) to sustain and preserve the business-technology ecosystem. With the implementation of ITSM approach, organizations could reduce the much threatening operational risks by shadowing the major concerns such as security and compliance of data.

Further ITSM tool vendors have identified the significance of artificial intelligence in the IT industry. This recognition is enabling companies to deal with larger data and enhances decision-making capabilities. In addition, ITSM is supported by the DevOps tool, slashing the differences among the key divisions of an organization, extending a higher quality of interaction and management. Similarly, fields of asset management are being designed with the help of ITSM tools to provide a holistic view

of technology based complexities and thereby rendering greater business transparency. The ITSM market is witnessing the development of yet another trend called the self-service or self-help, where customer engagement is augmented also promoting a centric and a self-reliant environment. The future of ITSM, projects the potential usage of technologies such as predictive analysis and virtual reality, up scaling its role in the business environment.

Addressing the above, a distinguished panel comprising of CEOs, CIOs and industry analysts including the CIO Reviews’ editorial board has charted out top 20 Most Promising IT Service Management Solution Providers for IT industry. These companies offer powerful solutions coupled with innovative strategies that are distinctively prominent in the field.

We present to you “20 Most Promising IT Service Management Solution Providers – 2018.”